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FAQs


• Can I try it before I buy it?
• Does it work with Mac 10.8 (Mountain Lion) or 10.9 (Mavericks)?
• Is the new 1.3 version a free upgrade?
• What happened to the Internet lookup for businesses feature?
Is there a difference in the software between demo and licensed?
What happened to the option to trial by capacity?
Does it take long to get a license?
• Can I upgrade my Individual License to a Couple or Family License?
The order page lists a copy of the software on CD. Do I need it?
The order page used to list a USB flash drive. Can I use my own?
Where should I install it?
Where are the important files and how are they arranged if I need to restore anything?
 How many devices can I install the software on?
How do I backup my data?
Can the same data file(s) be read by each kind of computer?
How is the information protected?
What can I use for the password?
What if I forget my password?
Can I give a copy of my information (i.e. wallet) to someone else?
Are there discounts for buying licenses for multiple people?
Does the license ever expire?
What about upgrades and updates to the software?
What about other devices like PDAs and cell phones like the iPhone?
Can I import my contacts from a text or Excel file or Address Book?

• Can I import my passwords from other programs such as 1Password or Excel document?
How can I provide feedback for enhancements and reporting bugs?
Known Bugs
Version History



Can I try it before I buy it?

Yes. Unlicensed, the program runs in demo trial mode. We want to encourage you to really check it out. You have 50 days per wallet file created to load it up and test it. The clock starts when the wallet file is opened. The program is full featured except that in trial mode you can't export vCARD contacts. All of the other features work on all supported computers.
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Is Does it work with Mac 10.8 (Mountain Lion) or 10.9 (Mavericks)?

Yes. However, Mountain Lion and Mavericks have new security settings regarding downloading software that may prevent the running of InfoWallet. It is easily fixed by either Control clicking when you open InfoWallet the first time or change the System Preferences security setting to download from anywhere. You only need to do this the first time.
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Is the new 1.3 version a free upgrade?

Yes. The old version will still be able to get new updates but the launch screen won't be updated unless the entire program is upgraded. But hey, it is free and can use your existing license.
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What happened to the Internet lookup for businesses feature?

Due to licensing constraints it was disabled in 1.2.09. It is back in version 1.2.12 and better than ever. You can look up by name or type of business and zip code or address. It is available on all screens that have business information (Doctors, Medications, Insurance, and Finance).
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Is there a difference in the software between demo and licensed?

No. The software is the same. The license simply removes the trial and export limits.
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What happened to the option to trial by capacity?

It wasn't effective. Some people were confused by that option and it didn't generate sales so it was discontinued.
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Does it take long to get a license?

No and it is easy. The vendor (Kagi) will process your credit card or PayPal account will display the license information immediately and email the license key in minutes. Once you have the license key you can copy both lines of the license (Email address and Key) the information into the program in seconds.
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Can I upgrade my Individual License to a Couple or Family License?

Yes for the difference in price. Email an upgrade request to Support@infowallet.com from the same address used for the original purchase to receive a discount coupon code via email. Note it may take a couple of days to validate the request.
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The order page lists a copy of the software on CD. Do I need it?

No. The software is the same as what is available from this web site free download. Some people prefer to have a physical copy and that is why it is available for sale.
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The order page lists a USB flash drive. Can I use my own?

Yes. Any USB drive may be used and we no longer sell USB drives. The popularity of USB drives has created a huge variety of sizes, shapes, and models. It has been our experience that the quality of many of the cheaper ones is pretty low and they tend to fall apart or stop working. We have had the best experiences with Lexar and SanDisk drives. InfoWallet is not limited to USB drives. Anything that shows as a disk to the computer may be used including cloud services such as Dropbox.
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Where should I install it?

InfoWallet is designed to be completely portable and self contained. The InfoWallet folder contains all of the executables for Mac OS X, Windows, and Linux and all of the data files. Any disk location that is read and writable will work. Examples include USB flash drives, the Desktop on computers, the Applications or Program Files folders (some computers require administrative privileges for these folders), or file server volumes. The simplest and most convenient place is on a USB flash drive. Unlike most software, InfoWallet can run directly from the flash drive without any additional installation and has a zero footprint on the host computer. This is convenient because many companies don't allow employees to install personal software on company computers.
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What are the important files and how are they arranged if I need to restore anything?

Here is the file structure and what the files are for. Everything is in the InfoWallet 1.3 folder and that folder can be located anywhere you can run the application. Typically that is on a USB drive, the computer Desktop, or Documents folder. The Program Files or Applications folder on some computers cannot be modified by the user if does not have administrative rights.
InfoWallet 1.3 folder
InfoWallet for Windows.exe <--shortcut for the Windows executable. Open this if on Windows
InfoWallet for Macintosh <--alias for the Macintosh executable. Open this if on Macintosh
InfoWallet for Linux <-- symlink for the Linux executable. Open this if on Linux
ReadMe <-- Quickstart information
Info Files folder <--where the rest of the files are
InfoWallet-Win.exe <-- actual Windows executable
InfoWallet-Mac <--actual Macintosh executable
InfoWallet-Linux <-- actual Linux executable
LicenseKey.IW <--License key file. Important to back up.
revsecurity.dll <-- Windows security DLL
revsecurity.so <-- Linux security library
SupportingFiles folder <--files the program needs but no user files
Externals folder <--files the program needs but no user files
Wallets folder <-- this is where the user data files are located. Important to back up.
User Name.ifw <--data file for user. Important to back up
User Name Files folder <--folder for all attachments for this user. Important to back up and keep together.
InfoWallet 1.2 folder
InfoWallet-Win.exe <--shortcut for the Windows executable. Open this if on Windows
InfoWallet-Mac <--alias for the Macintosh executable. Open this if on Macintosh
InfoWallet-Linux <-- symlink for the Linux executable. Open this if on Linux
Info Files folder <--where the rest of the files are
InfoWallet-Win.exe <-- actual Windows executable
InfoWallet-Mac <--actual Macintosh executable
InfoWallet-Linux <-- actual Linux executable
LicenseKey.IW <--License key file. Important to back up.
ReadMe.html <--Read me file
SupportingFiles folder <--files the program needs but no user files
Externals folder <--files the program needs but no user files
libeay32.dll <--file the Windows application needs
ssleay32.dll <--file the Windows application needs
Wallets folder <-- this is where the user data files are located. Important to back up.
User Name.ifw <--data file for user. Important to back up
User Name Files folder <--folder for all attachments for this user. Important to back up and keep together.
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How many devices can I install the software on?

As long as you are the only one using the software there are no limits. The license is for people not machines. Remember that if you use the software on a USB drive it will work on any computer without specifically having to install it on that computer.
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How do I backup my data?

Select "Backup a copy..." under the File menu. This will prompt you to select a destination folder to save a copy of the open Wallet file and all attachments. This is easy and it just takes seconds to do. IMPORTANT: Keep your .ifw file and files folder of attachments together. Alternatively you can copy them manually or use any backup software. Remember that the InfoWallet folder is completely self contained so you could also copy or backup the entire InfoWallet folder. The other important file to backup is the LicenseKey.IW file which contains the purchased license information.
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Can the same data file(s) be read by each kind of computer?

Yes. Each executable (Windows, Macintosh, Linux) will automatically know that the wallet files are located in the Wallets folder. This future-proofs your purchase and doesn't lock you into any particular type of computer.
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How is the information protected?

Your information is always encrypted and can be protected with a password that only you know. There are several strong encryption methods (AES, 3DES, and Blowfish) that can be chosen in the Preferences. Security is a high priority for InfoWallet and therefore there are no back doors for us to get to your information. This means that it is important for you to remember your password. Each wallet file can have a different password and encryption method.
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What can I use for the password?

Any word or phrase. In fact you don't even have to use a password. Even though there are no specific requirements on the password imposed by the software there are a number of well accepted general guidelines for passwords. Don't use words that can be found in the dictionary or only numbers. Don't use your name. Mix upper and lower case letters, numbers, and special characters such as ( ! @ # . $ % & ). A good password should be easy for you to remember but difficult for someone else to guess.
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What if I forget my password?

We can't help you. You can enter a password hint to help remind you of what it might be but there is no way we or anyone else can recover it. InfoWallet is very secure. Some people make a backup copy under the File menu without a password and store it is a safe deposit box or other secure location.
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Can I give a copy of my information (i.e. wallet) to someone else?

Of course. This is your information and it is likely that you may want others in your family to have it. It is just a file which you can email or copy to anyone. If the wallet file is password protected you will need to let them know what it is. Print out sections of the information such as medications, your profile, or even the timeline before you go to the doctor.
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Are there discounts for buying licenses for multiple people?

Yes. Licenses are available for Individuals, Couples, Families, and Groups. A Family license is a single purchase and can be shared with all of the members of your immediate family (children, parents, brothers, and sisters or all members of a household). Group licenses are also available at a discount compared to buying individual licenses for every person. This could be companies, organizations, associations, or even gifts to your friends.
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Does the license ever expire?

No. You may use this software forever and never pay us another dime. Since all 3 major computing platforms are supported, it is unlikely to ever become obsolete.
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What about upgrades and updates to the software?

Updates to the software within the major versions will always be free. The software checks for new versions automatically when run unless you turn the checking off. Many new features and other enhancements are planned for this version. Major version revisions are considered upgrades and may not be free but all updates to now have been free.
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What about other devices like PDAs and cell phones like the iPhone?

Not at this time.
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Can I import my contacts from a text or Excel file or Address Book?

InfoWallet only imports vCARD files. A text file or Excel spreadsheet (saved as a text file) must be converted to vCARD format. This can be done in a couple of ways. 1) The Address Book application on Macintosh and Windows can import these kinds of text files and then export the contacts as vCARDs. Address Book entries in Windows can be dragged and dropped onto the Doctors, Contacts, Insurance, and Financial list window directly. This can also be done with the Address Book on the Macintosh OS X 10.3 and 10.4. Apple changed something in 10.5 and later that prevents this. In both Address Book applications vCARDs may be created to the computer desktop and dragged into InfoWallet including dragging multiple vCARD files at the same time. 2) There are also free and commercial programs available that convert Excel or text files directly to vCARD format. A Google search will find them.
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Can I import my passwords from other programs such as 1Password or Excel document?

Yes. This was introduced in version 1.3.21 This has been one of the most requested features. Many programs offer the ability to export their data (InfoWallet does too) to a TAB or CSV delimited text file which can be imported into the InfoWallet Password section. If your data is in Excel you can copy and paste into InfoWallet. Note text file format must be UTF8 encoded which is the most common format in the United States.
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How can I provide feedback for enhancements and reporting bugs?

Email us at support@infowallet.com. We enjoy getting feedback and suggestions and take bugs very seriously. We understand this is very important data to you.
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Known bugs

Version 1.3.x  The Check for Updates dialog box says 1.2.x instead of 1.3.x. This is a typo. The update will be the correct version.
Version 1.3.23  Linux only: The header in the Timeline list and Medications report isn't visible on some distributions. The data is visible.
All versions  Pasting information into a field won't commit the information until something else, such as a different field, is selected either by clicking in another field or pressing the TAB key.
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Version History

1.3.25 Released July 13, 2014 Fixed Dial by Zultys MXIE command to handle multiple phone number formats including spaces, parenthesis, and dial using letters as well as numbers. (555) 555-5555 and 555-555-JKLK now dial correctly.
1.3.24 Released July 6, 2014 Bug fix for State menu on multiple tabs that didn't keep the chosen state. Added new Dial by Zultys phone feature for phone number fields on various tabs. InfoWallet will automatically detect if Zultys MXIE (www.zultys.com) is installed and running on Macintosh and Windows and will dial the phone number through the phone system with just one click.
1.3.23 Released May 16, 2014 Bug fixes for Timeline, Medications Report printing, Login Assistant window sometimes wouldn't show up. Added alert for CAPS lock down at login. Login window will now automatically reappear if the wrong passwrod was entered. Users used ot have to click
1.3.22 Released November 10, 2013 Bug fix for sorting in Finance section and the Login Assistant in Windows didn't correctly work with certain special characters.
1.3.21 Released January 24, 2012 Added ability to import passwords from other programs such as 1Password and more.
1.3.20 Internal build. Not released.
1.3.19 Released January 15, 2012 Bug Fix for the Timeline broken in version 1.3.18.
1.3.18 Released January 13, 2012 Bug Fix CitySearch Internet searching.
1.3.17 Released November 25, 2011 Bug Fix for "Log Me In" button in Password and Finance sections will now update info of an existing floating window.
1.3.16 Released September 17, 2011 Bug Fixes for the tool tips messages on the Log me in buttons in Passwords and Finance, closing the wrong window after printing the current medications report, and a failure to prompt for saving changes when closing or quitting the program under certain circumstances.
1.3.15 Released August 27, 2011 Bug Fixes: CitySearch changed their APIs which broke InfoWallet's Internet search function for business lookups. This version uses the new APIs so that feature works again. VCARD export bugs fixed. New Features: updated Login Assistant floating window for quick access to the Password section while in any window. Button named Login Assistant in the Password and Financial sections relabeled to "Log me in" to better reflect what it does. New password strength meter for Password and Financial sections to help create better passwords.
1.3.14 Released May 15, 2011
Newly revamped Profile section for easier entry of information and automated calculations of age. New print report. Other minor enhancements and fixes.
1.3.13 Released January 21, 2011 New major build of the core engine. Windows executables are now digitally code signed so they won't generate the "Unknown Publisher" dialog. Linux font and other visuals improvement. Slight performance improvements.
1.2.12 Released December 19, 2010 Information on Welcome screen is now locked if the wallet file is locked. Only you can change the information on the Welcome screen but it is still available for others to view. Improved the formatting of phone numbers from the business Internet lookup. Other misc. bug fixes and enhancements.
1.2.11 Released November 25, 2010 Business Internet search using CitySearch, new Records section for managing large numbers of documents, bug fixs and enhancements.
1.2.10 and 1.2.11 Internal builds Not released.
1.2.09 Released August 9, 2010 New look and logo. Add attachments, RSS news feed on Welcome screen, displays when records were last updated.
1.2.08 Internal new look build Not released
1.1.07 Released April 12, 2010 Reduced CPU usage introduced in version 1.1. Added Login Assistant to the Windows version. Added vCARD import/export to Doctors, Insurance, and Financial sections and added text export to the Passwords section. Timeline list field has been improved. It can now be sorted and filtered (right-click on the heading) in addition to searched. The program now remembers the section and item the user last saved and goes to it when launched.
1.1.06 Released February 9, 2010 Fixed a bug counting the number of records for trial by capacity.
1.1.05 Released February 7, 2010 Fixed a minor bug when running under Mac OS X 10.6 (Snow Leopard) that wouldn't automatically import wallet files if clicked in the Finder. Added Login Assistant (Mac version first but Windows will follow in the next update) 2 or 3 clicks to log into a web page. InfoWallet Picker screen revamped and will skip through to open the default wallet file when the software is licensed. Added the option for forever free trial mode up to 50 entries. Improved the appearance of the program. Users with the older version of InfoWallet will see version 1.0.05 and will get all of the new features except the Mac 10.6 bug fix and new splash screen..
1.03 Released December 20, 2009 Added Reports for current medications and statistics, multiple private fields in Financial and Password sections, search in Help.
1.02 Released November 29, 2009 Fixed a bug for non-US date formats. The formatting of the dates should be consistent. For example Canada uses 3 different date formats (yyyy-mm-dd, mm-dd-yyyy, and dd-mm-yyyy). Macintosh users should use "Canada" and Windows should use "French (Canada)" to match each other. Added statistics under the Help menu.
1.01 Released September 9, 2009 Added keyboard shortcuts to calendar picker. Added link to the free TextMeLater.com to help in sending reminders of appointments, birthdays, and when to take medications to your cell phone. Improved the general appearance of the program with new graphics. Added custom fields in Contacts, Financial, and Passwords sections. Other minor improvements.
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