FAQs
Can I try it before I buy it? Yes. Unlicensed, the program runs in demo trial mode. We want to encourage you to really check it out and give two options for evaluation. We call it the 50/50 deal. Run it forever with a maximum of 50 entries or unlimited entries for 50 days per wallet file created. The clock starts when the wallet file is opened. The 50 items are calculated from all of the categories that have lists on the left side of the screen. This includes Doctors, Medicines, Contacts, Insurance, Financial, and Passwords. This means that for basic needs such as medical information only this is enough for everyone to be able to use it for FREE. The program is full featured except that in demo mode you can't export vCARD contacts. All of the other features work on all supported computers. Back to Top Is the new 1.1 version a free upgrade? Yes. This upgrade requires installing the new version as opposed to the typical way to get updates. The old version will still be able to get new updates but won't be able to take advantage of the quicker launch or the minor bug fix for Mac OS X 10.6 (Snow Leopard). Back to Top Is there a difference in the software between demo and licensed? No. The software is the same. The license simply removes the evaluation and export limits. Back to Top Does it take long to get a license? No and it is easy. The vendor (Kagi) will process your credit card or PayPal account will display the license information immediately and email the license key in minutes. Once you have the license key you can copy both lines of the license (Email address and Key) the information into the program in seconds. Back to Top Can I upgrade my Individual License to a Couple or Family License? Yes for the difference in price. Email an upgrade request to Support@infowallet.com from the same address used for the original purchase to receive a discount coupon code via email. Note it may take a couple of days to validate the request. Back to Top The order page lists a copy of the software on CD. Do I need it? No. The software is the same as what is available from this web site free download. Some people prefer to have a physical copy and that is why it is available for sale. Back to Top The order page lists a USB flash drive. Can I use my own? Yes. Any USB drive may be used. The popularity of USB drives has created a huge variety of sizes, shapes, and models. It has been our experience that the quality of many of the cheaper ones is pretty low and they tend to fall apart or stop working. We have had the best experiences with Lexar and SanDisk drives. The drive that we sell is a Lexar 2 GB USB 2.0 high quality, fast drive that is pre-loaded with the software and printed with the InfoWallet logo. InfoWallet is not limited to USB drives. Anything that shows as a disk to the computer may be used. Back to Top Where should I install it? InfoWallet is designed to be completely portable and self contained. The InfoWallet folder contains all of the executables for Mac OS X, Windows, and Linux and all of the data files. Any disk location that is read and writable will work. Examples include USB flash drives, the Desktop on computers, the Applications or Program Files folders (some computers require administrative privileges for these folders), or file server volumes. The simplest and most convenient place is on a USB flash drive. Unlike most software, InfoWallet can run directly from the flash drive without any additional installation with a zero footprint on the host computer. This is convenient because many companies don't allow employees to install personal software on company computers. Back to Top How many devices can I install the software on? As long as you are the only one using the software there are no limits. The license is for people not machines. Remember that if you use the software on a USB drive it will work on any computer without specifically having to install it on that computer. Back to Top How do I backup my data? Select "Backup a copy..." under the File menu. This will prompt you to select a destination folder to save a copy of the open Wallet file. This is easy and it just takes seconds to do. Alternatively you can copy the Wallet file(s) manually or use any backup software. Remember that the InfoWallet folder is completely self contained so you could also copy or backup the entire InfoWallet folder. The other important file to backup is the LicenseKey.IW file which contains the purchased license information. Back to Top Can the same data file(s) be read by each kind of computer? Yes. Each executable (Windows, Macintosh, Linux) will automatically know that the wallet files are located in the Wallets folder. This future-proofs your purchase and doesn't lock you into any particular type of computer. Back to Top How is the information protected? Your information is always encrypted and can be protected with a password that only you know. There are several strong encryption methods (AES, 3DES, and Blowfish) that can be chosen in the Preferences. Security is a high priority for InfoWallet and therefore there are no back doors for us to get to your information. This means that it is important for you to remember your password. Each wallet file can have a different password and encryption method. Back to Top What can I use for the password? Any word or phrase. In fact you don't even have to use a password. Even though there are no specific requirements on the password imposed by the software there are a number of well accepted general guidelines for passwords. Don't use words that can be found in the dictionary or only numbers. Don't use your name. Mix upper and lower case letters, numbers, and special characters such as ( ! @ # . $ % & ). A good password should be easy for you to remember but difficult for someone else to guess. Back to Top What if I forget my password? We can't help you. You can enter a password hint to help remind you of what it might be but there is no way we or anyone else can recover it. InfoWallet is very secure. Some people make a backup copy under the File menu without a password and store it is a safe deposit box or other secure location. Back to Top Can I give a copy of my information (i.e. wallet) to someone else? Of course. This is your information and it is likely that you may want others in your family to have it. It is just a file which you can email or copy to anyone. If the wallet file is password protected you will need to let them know what it is. Print out sections of the information such as medications, your profile, or even the timeline before you go to the doctor. Back to Top Are there discounts for buying licenses for multiple people? Yes. Licenses are available for Individuals, Couples, Families, and Groups. A Family license is a single purchase and can be shared with all of the members of your immediate family (children, parents, brothers, and sisters or all members of a household). Group licenses are also available at a discount compared to buying individual licenses for every person. This could be companies, organizations, associations, or even gifts to your friends. Back to Top Does the license ever expire? No. You may use this software forever. Since all 3 major computing platforms are supported, it is unlikely to ever become obsolete. Back to Top What about upgrades and updates to the software? Updates to the software within the major versions will always be free. The software checks for new versions automatically when run unless you turn the checking off. Many new features and other enhancements are planned for this version. Major version revisions are considered upgrades and may not be free. Back to Top What about other devices like PDAs and cell phones like the iPhone? We are working on an iPhone version. Expected in 2010. Back to Top Can I import my contacts from a text or Excel file or Address Book? InfoWallet only imports vCARD files. A text file or Excel spreadsheet (saved as a text file) must be converted to vCARD format. This can be done in a couple of ways. 1) The Address Book application on Macintosh and Windows can import these kinds of text files and then export the contacts as vCARDs. Address Book entries in Windows can be dragged and dropped onto the Doctors, Contacts, Insurance, and Financial list window directly. This can also be done with the Address Book on the Macintosh OS X 10.3 and 10.4. Apple changed something in 10.5 and later that prevents this. In both Address Book applications vCARDs may be created to the computer desktop and dragged into InfoWallet including dragging multiple vCARD files at the same time. 2) There are also free and commercial programs available that convert Excel or text files directly to vCARD format. A Google search will find them. Back to Top How can I provide feedback for enhancements and reporting bugs? Email us at support@infowallet.com. We enjoy getting feedback and suggestions and take bugs very seriously. We understand this is very important data to you. Back to Top Version History 1.1.07 Released April 12, 2010 Reduced CPU usage introduced in version 1.1. Added Login Assistant to the Windows version. Added vCARD import/export to Doctors, Insurance, and Financial sections and added text export to the Passwords section. Timeline list field has been improved. It can now be sorted and filtered (right-click on the heading) in addition to searched. The program now remembers the section and item the user last saved and goes to it when launched. 1.1.06 Released February 9, 2010 Fixed a bug counting the number of records for trial by capacity. 1.1.05 Released February 7, 2010 Fixed a minor bug when running under Mac OS X 10.6 (Snow Leopard) that wouldn't automatically import wallet files if clicked in the Finder. Added Login Assistant (Mac version first but Windows will follow in the next update) 2 or 3 clicks to log into a web page. InfoWallet Picker screen revamped and will skip through to open the default wallet file when the software is licensed. Added the option for forever free trial mode up to 50 entries. Improved the appearance of the program. Users with the older version of InfoWallet will see version 1.0.05 and will get all of the new features except the Mac 10.6 bug fix and new splash screen.. 1.03 Released December 20, 2009 Added Reports for current medications and statistics, multiple private fields in Financial and Password sections, search in Help. 1.02 Released November 29, 2009 Fixed a bug for non-US date formats. The formatting of the dates should be consistent. For example Canada uses 3 different date formats (yyyy-mm-dd, mm-dd-yyyy, and dd-mm-yyyy). Macintosh users should use "Canada" and Windows should use "French (Canada)" to match each other. Added statistics under the Help menu. 1.01 Released September 9, 2009 Added keyboard shortcuts to calendar picker. Added link to the free TextMeLater.com to help in sending reminders of appointments, birthdays, and when to take medications to your cell phone. Improved the general appearance of the program with new graphics. Added custom fields in Contacts, Financial, and Passwords sections. Other minor improvements. Back to Top |
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